Returns

Exchanges-Refunds-Returns

DEADLINES: You have 14 days to exchange and/or return your product.

1- The returns are the responsibility of the buyer except under the following conditions: EXCHANGE and DEFECTIVE PRODUCT

For customers residing in Europe and the World (Usa, Canada etc.) return costs are the responsibility of the buyer.

2-Exchanges are free. Despite our good intentions and quality control at the end of the production chain, it is possible to receive a garment that does not suit you. This can happen and we apologize in advance.

• For Metropolitan France: Transport costs are the responsibility of the customer. You can make a return under the conditions of returning the product in its original condition with accessories and unworn. We will exchange your product free of charge if this suits you or refund the product.

• For Europe and the World: For customers residing in Europe and the World (Usa, Canada, etc.) return costs are the responsibility of the buyer. We will send a free exchange part free of charge, upon receipt of your purchased item.

3-Refunds: Total or Partial

• For Metropolitan France : Return costs for refunds (total or partial) are the responsibility of the buyer.  The refund will be made within 14 days.
• For Europe and World: Return costs for refunds (total or partial) are the responsibility of the buyer. You will be refunded for your purchase within 14 days after verification that your item is returned in original condition (unworn, with accessories labels and in its original packaging)

Our return and refund policy lasts 14 days. If more than 14 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

CONDITION DETAILS
Exchanges - Refunds - Returns
To be returned, your item must be unused and in the condition you received it. It must also be in its original packaging and with the brand label attached. After analyzing the returned product, if it meets the conditions mentioned above, we will exchange or refund it depending on the case.
The items below are not refundable:
* Gift cards
* Products designed and produced especially for the customer, personalized or (at) the express request of the Customer if we offer this possibility on one of our products.

ATTENTION : before returning your product to us, please contact us and/or notify us by e-mail or by telephone on +33 (0)7 81 87 50 27 from Monday to Friday 10 a.m. to 7:30 p.m., and Saturday from 10 a.m. to 6 p.m. except Sundays and public holidays to guide you in this process.

HOW TO PROCEED FOR THE RETURN

To complete your Return , it's very simple, please follow this procedure:
1-Keep your proof of purchase (e-mail) as we may request it as proof of purchase as well as the invoice received at the delivery.
2-Send us a return request e-mail with the product reference and the reason for your return.
3-Pack your product in the original packaging with all its original accessories attached, or a cardboard box corresponding to the dimensions of the product. Tape the packaging well to avoid possible damage to the product due to transport and/or handling of the package. (water infiltration or other)
If you no longer have the return slip you can send us an email to hello@emdoria.fr to receive it again.
3-Paste the return slip filled, on the visible part of the package.
4- Inform us by e-mail of the return date of the product, which must not exceed the 7 days working days from receipt of your order. Contact address : hello@emdoria.fr
After this period no refund is possible in accordance with our returns policy. Except an exchange for reasons of manufacturing default of the product is possible.

2-In certain cases, only “Partial Refunds” are granted: (if applicable)

• Any item which is not in its original condition, which is damaged or missing details or for any reason not due to an error on our part or a defect in the garment (zip damage, missing button or unstitched parts , material damaged during the manufacturing process. Please contact us to let us know your request.

• Any item returned more than (beyond) 14 days after delivery and which presents the problems mentioned above.

3-Refunds (if applicable)
Returns for reasons of total or partial “ Refund ” of an item are the responsibility of the “Customer”
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method will be automatically credited as soon as possible.
The refund will be effective as soon as your returned product has been validated and it corresponds (it complies) with our returns policy.

4-Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all these steps and still have not received your refund, contact us at the following address: hello@emdoria.fr

5-Items on sale or on promotion (if applicable)
Only items to Normal price are refundable. Unfortunately, sale or promotional items are not.

6-Exchanges (if applicable)
We only replace items that are initially faulty or damaged or if you require another size or color of the product and when possible. If you need to replace yours with the same item, email us at hello@emdoria.fr and send us your exchange request and we will contact you by e-mail or telephone (if you have indicated) to proceed with the exchange.


7- Shipping your product for exchange or reimbursement
To return your product, you must send it to the following postal address:
EMDORIA PARIS
106 BIS RUE DE CHATOU,
92700 - COLOMBES
FRANCE

PLEASE NOTE: If you are shipping an item worth more than €200, we recommend using a tracking service of your package or to have your shipment insured and avoid everything.
Returning your product is solely the responsibility of the carrier. We do not guarantee that we will receive the returned item. It doesn't depend on us.
Note :
Please keep your return slip as proof in case of dispute. It contains the tracking number necessary to prove your claim against the carrier you used to make the return shipment.
To contact us directly, please use the customer service number: +33(0) 7 81 87 50 27 only from Monday to Friday 10 a.m. to 7:30 p.m., and Saturday 10 a.m. to 6 p.m. except Sundays and public holidays.
On weekends from Friday to Monday (except public holidays) you can also contact us by e-mail at the following address: hello@emdoria.fr
We will respond to you as quickly as possible within 48 hours.
Emdoria Paris, August 20, 2022